Concerns & Feedback

We value the feedback from our clients, partners, stakeholders, and community. It is through these suggestions that we have the opportunity to improve our quality of services for those in our care.

> Concerns & Feedback Process
Feedback Form

Report
Reporting a concern, complaint, or feedback can be done by:
a. Speaking to a Thorpe staff member in person, by phone or email
b. Submitting the online feedback form
c. Our existing clients can use the Your Voice suggestion box

Review & Acknowledge
Once the report has been made, our staff will need to review the feedback and they may need to ask for further clarification and/ or require time to gather additional information.

Processing
Once Thorpe personnel fully understand the feedback, a staff member will be assigned to the decision-making process and correspond directly with the individual who submitted the report initially.

Resolution
Collaborative and ethical decision-making is the final step in this process.

We aim to resolve any concerns fully; however, if the resolution is deemed unsatisfactory to the process and result, you may launch a written Policy Complaint with our Management team.